Shipping policy
Noovaria ships within the United States only, including Alaska, Hawaii and US territories the carrier delivers to. We do not ship internationally at the moment. If you are outside the US and would like to know when that changes, email support@noovaria.com.
What shipping costs
- Orders of $50 or more: free
- Orders under $50: a flat $5.95
Prices are in US dollars. The shipping cost for your order is shown at checkout before you pay.
Processing
Orders are processed within 24 to 48 hours. Orders placed at the weekend or on a US public holiday begin processing on the next business day.
You will get a tracking number by email once your order ships. Tracking can take a day or two to show movement, which is normal and does not mean the parcel is lost.
Delivery times
Standard delivery is 5 to 8 business days from dispatch, not from the day you place the order.
That is an estimate. Carrier delays, severe weather and the weeks before Christmas can stretch it, and none of that is within our control. If your parcel is more than five business days past the estimate, email us and we will chase the carrier.
PO boxes, APO and FPO
We can deliver to PO boxes and to APO and FPO addresses. Delivery to those addresses is often slower than the estimate above.
Getting your address right
Please check your shipping address at checkout. We cannot reroute a parcel once it has been dispatched, and we are not able to replace an order that was delivered to an address entered incorrectly.
If you spot a mistake, email support@noovaria.com straight away. If the order has not shipped yet, we can usually still change it.
Undeliverable parcels
If a parcel comes back to us as undeliverable, we will contact you to arrange a reshipment at your cost, or refund the order.
Lost or damaged in transit
See our refund policy, which sets out how we handle carrier claims and replacements.
Changes to this policy
We may update this policy. The version published on the day you placed your order is the one that applies to that order.