Refund policy

Our 60-day money-back guarantee

If a Noovaria tool is not right for you, send it back within 60 days of delivery and we will refund it. You do not need to give a reason and you do not need to prove a fault. "I tried it and it is not for me" is enough.

You may use it before you decide. We would rather you found out properly than left it in a box for two months.

What we need from you

A request within 60 days of the delivery date
Your order number or the confirmation email
The product itself, with the accessories and attachments it came with

The guarantee covers personal orders. Bulk and reseller orders are handled case by case.

How to start a return

Email support@noovaria.com with your order number and a line about what did not work. We answer within one business day and send you return instructions and the return address.

Please do not post anything back before contacting us. A parcel that arrives with no reference cannot be matched to an order, and we cannot refund what we cannot identify.

Return shipping

You pay return shipping, unless the product arrived damaged, defective or incorrect. In those cases we cover it.

Please use a tracked service. We cannot refund a return that never arrives, and without tracking there is no way to establish that it was sent.

Damaged, defective or the wrong item

Contact us within 7 days of delivery with photographs of the product and its packaging. We will send a replacement at no cost, or refund you in full if you would rather. In most cases we will not ask you to send the original back.

How refunds are processed

Once your return arrives we process the refund within 5 business days, to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to post it to your account.

We refund what you paid for the product. Where you paid a shipping charge and the product was damaged, defective or incorrect, we refund that too. If your order qualified for free shipping and returning part of it would bring the remainder below the free shipping threshold, we do not go back and charge you for shipping.

If nothing has appeared after 10 business days, contact your card issuer first, because they can see pending credits that we cannot, and then come back to us and we will trace it from our side.

Lost or stolen parcels

If tracking says delivered and the parcel is not there, check with neighbours and around your building first. Most parcels turn up within 48 hours.

If it does not, tell us and we will open a claim with the carrier. Where the claim is approved, we replace the order. Where the carrier confirms delivery to the address you gave us and denies the claim, we are not able to replace or refund it. Tell us anyway, because we would rather look at it than have you assume.